• 876-929-5142 | 876-618-0094 | 876-618-0100 | 888-225-5472 (local calls only)
  • info@fhccu.com

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First Heritage Co-operative Credit Union Limited seeks to recruit a proactive and solutions-oriented individual to fill the position of SYSTEMS ANALYST & SENIOR APPLICATION SUPPORT OFFICER in our Information Technology & Projects Department.



Core Responsibility:

  • Collaborate with major application owners in implementing processes and structures for the management of data and information quality under their ownership;
  • Gather, clarify, and translate business and data requirements into documentation and conceptual design from which technical solutions are developed;
  • Collaborate with both application and data custodians to establish and monitor rules for data integration and data definition;
  • Translate business needs into analytics & reporting requirement;
  • Create streamlined, scalable integration solutions to support BI and analytics environment and provide input for the Business Intelligence strategy.

Qualifications and Experience

  • At minimum, a First Degree in Computer Science, Management Information Systems or the equivalent qualification.
  • 3+ years of relevant Product Owner or Business Systems Analyst experience in a software development setting.
  • Strong understanding of and experience with SQL Server, Postgresql, MySQL Databases
  • Experience managing product backlogs and release plans.
  • Proficiency in PHP, Node js, JavaScript, html, xml.
  • Knowledge of mobile development is a plus

Required Skills and Specialised Techniques

  • General understanding of user experience design
  • Ability to solicit requirements and develop system requirements, use case scenarios and test scripts.
  • Understanding of Project Management methodologies
  • Ability to express ideas and facts in a clear and understandable manner, tailoring communication to the intended audience
  • Excellent time management and priority management skills
  • Self-starter with the ability to multi-task effectively and independently within a fast-paced environment

Interested candidates should submit their application addressed to the attention of the Assistant General Manager – Human Resource Development and sent to hrd@fhccu.com  by June 9, 2023.

We thank all applicants for their submission of interest and advise that only short listed applicants will be contacted.


The Senior Application Support Officer will play a strong technical and supervisory role and will be responsible for leading the implementation, governance, and support of core business applications of the organization. Under the direction of the Manager, Information Technology the incumbent will be responsible for maintaining thorough knowledge of core banking software applications and will ensure the needs of the business users are fully addressed, and continuous improvement is being achieved.

This position has ultimate responsibility to:

  1. Analyze business operations and the business's computer systems and determining which software applications could improve efficiency.
  2. Make recommendations on whether to upgrade the existing systems or install new ones.
  3. Lead teams of IT specialists in the implementation and upgrading of network software.
  4. Monitor the roll-out of new software applications to ensure there are no problems.
  5. Troubleshoot and resolve any problems with business application software.
  6. Create and oversee protocols and procedures for the use of any new software applications.
  7. Develop and produce business reports and dashboards
  8. Train employees on the use of any new software applications and maintaining a good work atmosphere.
  9. Create and maintain company databases.
  10. Maintain up-to-date knowledge of the latest software developments.
  11. Assist the Manager Information Technology in designing and maintaining the applications portfolio in support of the Business Strategy.
  12. Liaise with developers and third parties to resolve problematic issues

Qualification, Experience & Required Skills

  • At minimum a Bachelor’s Degree in Business Administration, Computer Science, Management of Information Systems or related discipline from a recognized institution.
  • Minimum four (4) years' experience in an application support role
  • Minimum two (2) years’ supervisory experience
  • Sound knowledge of Financial Service IT solutions, including banking and wealth management
  • Strong working experience in database management
  • Strong working knowledge of Windows and Linux Systems
  • Strong working knowledge of system development life cycle (SDLC)
  • Experience in developing and maintaining management Business Intelligence (BI) dashboards and reports

Specific Knowledge required to start

  • Strong problem-solving and analytical skills
  • Comfortable dealing with constant changes in a fast-paced work environment
  • Highly motivated and able to work with minimal supervision and direction
  • Excellent written and oral communication & presentation skills
  • Professionalism, dependability and commitment to quality
  • Critical thinking skills and the ability to solve problems as they arise 
  • Ability to work independently with a high level of attention to detail and quality 
  • Strong analytical skills with the ability to easily identify issues 
  • Knowledge of advanced systems analysis methods, practices and principles
  • Experience leading and facilitating team member training

Interested candidates should submit their application addressed to the attention of the Assistant General Manager – Human Resource Development and sent to hrd@fhccu.com  by April 21, 2023.

We thank all applicants for their submission of interest and advise that only short listed applicants will be contacted.

About Us


On August 1, 2012, Churches Co-operative Credit Union and GSB Co-operative Credit Union merged to form the new entity First Heritage Co-operative Credit Union Limited (FHC). This decision culminated the process of discussions that began in October 2010 when the idea of the amalgamation of the two Credit Unions was born.


Get in touch

8-10 Eureka Road, Kingston 5

888-225-5472 (Local Callers only)




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