Karlene Simpson
Assistant General Manager, Operations & Shared Services
Karlene Simpson strengthens the operational backbone of First Heritage Co-operative Credit Union, ensuring that core operations and shared services remain robust, efficient, and aligned with the institution’s growth ambitions. As Assistant General Manager, Operations & Shared Services, she brings institutional depth and disciplined oversight to every facet of the Credit Union’s operational infrastructure.
With more than 30 years of dedicated service to the organization, Mrs. Simpson has progressed through a series of leadership roles that reflect both her technical expertise and her commitment to the institution’s evolution. Beginning as Branch Manager in 2003, she advanced through Operations Manager and Senior Manager of Operations, Risk and Compliance before assuming her current role at First Heritage Co-operative Credit Union.
Mrs. Simpson holds a Bachelor of Business Administration with a concentration in Finance (First Class Honours), is a Certified Risk Manager, and earned a Diploma in Compliance from the Manchester Business School. She also holds numerous certifications across financial services, compliance, and risk management.
With three decades of hands on leadership and an unwavering focus on operational excellence and institutional resilience, Karlene is instrumental in ensuring FHC operates with the rigour and accountability required to sustain long term growth.
